Effective Date: September 21, 2025

At Elite Recovery Supply, we are committed to getting your recovery gear to you quickly, safely, and with care. Below is our full shipping policy to ensure you know what to expect when placing an order with us. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.eliterecoverysupply.com.

SHIPPING DESTINATIONS

• Currently we are only shipping within the lower 48 of the United States
• Future Expansion:
• We are continually working to expand our shipping destinations. Please check back regularly for updates.

ORDER PROCESSING

• Standard Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  
  
• High-Demand Periods: During peak seasons or promotional events, processing may take an additional 1–2 business days.
  
  
• Order Updates: You will receive a confirmation email when your order is placed and another notification when your order has shipped, including tracking information.

Order Cut-Off Time: Orders placed before 4:00PM EST will begin processing the same day.

• Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

Some of our products are shipped from international locations. These may require customs clearance, which can cause delays beyond our original delivery estimates.

SHIPPING RATES & DELIVERY ESTIMATES

We currently ship to the lower 48 of the United States. Base rate shipping is free, however, we do offer additional services such as white glove delivery for an additional fee. If the product has different shipping options and services, you will see it listed on the product page.

Estimated Delivery Timeframes:

• Standard Shipping: 3–7 business days
• Please note that custom products do not adhere to this standard shipping timeline as they are custom made to order.
  
  

Note: Delivery times are estimates and not guaranteed. Carrier delays are outside of our control, but we’re always here to help if issues arise.

WHITE GLOVE DELIVERY (In-Room Service)

We offer a White Glove Delivery option for larger or more premium items, such as massage chairs, recovery tables, or professional-grade compression systems.

White Glove Includes:

• In-room delivery to your room of choice
  
  
• Unboxing and light assembly/setup (excluding plumbing and electrical work)
  
  
• Packaging removal and cleanup
  
  

White Glove Delivery Time: 7–14 business days
Availability: Limited to select items and regions. If available for your order, the option will be presented at checkout.

Important: Please ensure clear access to your delivery location. Failed delivery due to blocked entryways or unavailability may incur additional fees.

SHIPPING METHODS AND CARRIERS

We partner with reputable carriers to ensure your package arrives safely.

• Domestic Carriers: DHL, FedEx, UPS
• Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
• Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

ORDER ISSUES OR LOST PACKAGES

If your order appears delayed, lost, or damaged in transit:

• Check your tracking details using the tracking number provided
  
  
• Contact the carrier directly for status updates
  
  
• Then reach out to us at support@eliterecoverysupply.com—we’ll advocate for you and help resolve the issue
  
  

PO BOXES & APO/FPO ADDRESSES

Some oversized items cannot be shipped to PO Boxes or military addresses. If your shipping address cannot be served, we’ll contact you directly with alternative delivery options.

SHIPPING POLICY CHANGES

Elite Recovery Supply reserves the right to update this Shipping Policy at any time to reflect operational, legal, or logistical changes. Please review periodically for updates.

QUESTIONS?

We’re here to help. If you have any questions or concerns regarding your shipment, please contact us: 

Email: support@eliterecoverysupply.com 

Call/Text: +1 (475)241-7995

www.eliterecoverysupply.com

Our customer service team is available Monday to Friday 9am-5pm EST and commit to returning all calls and emails within 48 hours.