Effective Date: August 1, 2025

This Privacy Policy applies to the operations of B&B Group, LLC, doing business as Elite Recovery Supply (“Elite Recovery Supply,” “we,” “us,” or “our”). This Policy describes how we collect, use, disclose, and protect your personal information when you interact with our website (the “Site”) and our services.

By accessing or using the Site, you accept and consent to the practices described in this Privacy Policy. If you do not agree with this Policy, you must discontinue your use of the Site immediately.

1. INFORMATION WE COLLECT

We collect personal and non-personal information that you voluntarily provide and information that is automatically collected when you interact with the Site.

Information You Provide:

• Full name
  
• Email address
  
• Phone number
  
• Billing and shipping address
  
• Payment details (processed securely via third-party processors)
  
• Any other information voluntarily submitted through forms, customer service communications, or during checkout
  
  

Information Collected Automatically:

• Device type, browser type, and operating system
  
• IP address and geolocation
  
• Pages visited, time spent, referring URL
  
• Cookies and similar tracking technologies
  
  

Note: Payment information is encrypted and securely handled by our third-party processors. We do not store or process full payment details on our servers.

2. HOW WE USE YOUR INFORMATION

We use the information collected to:

• Fulfill and manage your orders
  
• Provide customer support
  
• Communicate with you about products, orders, and promotions
  
• Improve and secure our Site and services
  
• Comply with legal, tax, and regulatory obligations
  
• Prevent fraudulent transactions and monitor security threats
  

We may also use anonymized and aggregated data for analytics, marketing performance, and internal reporting.

3. LEGAL BASIS FOR PROCESSING

Where applicable (e.g., EU/EEA/USA), we process your personal data under the following legal bases:

• Your consent
  
• Performance of a contract
  
• Compliance with a legal obligation
  
• Our legitimate interests, provided those interests do not override your rights
  
  

4. SHARING OF INFORMATION

We may share your information with trusted third parties for legitimate business purposes, including:

• Platform providers (e.g., Shopify)
  
• Payment processors (e.g., Shopify Payments, PayPal, Stripe)
  
• Shipping carriers
  
• Marketing and analytics providers (e.g., Google Analytics, Meta)
  
  

We may also disclose your information:

• To comply with applicable laws or lawful requests
  
• To enforce our Terms of Service or defend against legal claims
  
• To protect the safety, rights, or property of our business, users, or others
  
  

We do not sell or rent your personal data.

5. DATA RETENTION

We retain your personal information only as long as necessary for the purposes described in this Policy or as required by applicable law (e.g., tax or accounting regulations). You may request deletion of your information at any time, subject to our legal obligations.

6. DATA SECURITY

We implement reasonable physical, technical, and administrative safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Disclaimer: While we take reasonable precautions, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have rights including:

• Access to your personal data
  
• Correction or deletion of your data
  
• Objection to or restriction of data processing
  
• Data portability
  
• Withdrawal of consent
  
  

To exercise these rights, contact us at support@eliterecoverysupply.com.

8. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools to enhance your browsing experience and improve our services. By using the Site, you consent to our use of cookies unless you disable them in your browser settings.

Third-party platforms may also collect data about your activity for advertising or analytics purposes.

Klaviyo: Elite Recovery Supply's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

9. THIRD-PARTY SERVICES & LINKS

Our Site may contain links or integrations with third-party websites or platforms. We are not responsible for the privacy practices or content of such external services. Use these at your own discretion and review their respective privacy policies.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. CHILDREN’S PRIVACY

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, B&B Group, LLC dba Elite Recovery Supply shall not be liable for any damages (including incidental, consequential, indirect, or punitive damages) arising from or related to this Privacy Policy, your use of the Site, or any unauthorized access or use of your personal information.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted on this page and indicated by an updated “Effective Date.” Your continued use of the Site after such changes constitutes acceptance of the updated terms.

13. CONTACT US

If you have questions, requests, or complaints about this Privacy Policy or how your personal data is handled, please contact us at:

B&B Group, LLC dba Elite Recovery Supply
Phone: 475-241-7995

Email: support@eliterecoverysupply.com

Website: www.eliterecoverysupply.com

Mailing Address: 2389 Main Street, STE 100, Glastonbury, CT 06033, USA