Effective Date: October 11, 2025

INTRODUCTION

These Terms of Service (“Terms”) govern your use of www.eliterecoverysupply.com (the “Website”) and any purchases or services offered by B&B Group LLC, doing business as Elite Recovery Supply (“Company”, “we”, “us”, or “our”).

By accessing or using our Website, purchasing from us, or interacting with any of our products or services, you agree to comply with these Terms, our Privacy Policy, Refund and Return Policy, Shipping Policy, and Billing Terms and Conditions.

If you do not agree to these Terms, you may not access or use our Website.

GENERAL TERMS

We operate this Website and provide our products and services for lawful use within the United States.

By using this Website, you represent that:

• You are at least the age of majority in your state or province of residence, or you have given consent for any minor dependents to use this Site under your supervision.
  
• You will use our Website and products only for lawful purposes.
  
• You will not engage in any activity that interferes with or disrupts our Site or services.
  

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion for any violation of these Terms or applicable law.

ACCOUNT REGISTRATION

You may create an account to access certain features of our Website. By registering, you agree to:

• Provide accurate, current, and complete information.
  
• Maintain the security of your login credentials.
  
• Notify us immediately of unauthorized access or use of your account.
  

You are responsible for all activity conducted under your account.

ORDERS AND PAYMENTS

Product Availability

All products listed on our Website are subject to availability. We reserve the right to modify, limit quantities, or discontinue products without prior notice.

Pricing

Prices are listed in U.S. Dollars (USD) and are subject to change without notice. Any applicable taxes or shipping fees will be displayed at checkout.

Payment Methods

We accept the following payment options:

• Visa
  
• MasterCard
  
• American Express
  
• Google Pay
  
• Shop Pay
  
• Affirm
  

All payments are processed securely through Shopify Payments or Affirm, and are subject to our Payment Policy.

Order Acceptance

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability
  
• Pricing or description errors
  
• Suspected fraud or unauthorized activity
  

You will be notified promptly if your order is canceled or modified.

SHIPPING AND DELIVERY

Shipping is available to the contiguous United States (lower 48 states).

Delivery timelines and service options are described in our Shipping Policy.

Once we hand off your order to the carrier, title and risk of loss transfer to you. You will receive tracking information via email once your order ships.

RETURNS AND REFUNDS

We want you to be completely satisfied with your purchase. Our Refund and Return Policy outlines eligibility, timelines, and instructions for returning products or requesting refunds.

INTELLECTUAL PROPERTY RIGHTS

Ownership

All content on this Website—including text, graphics, logos, product descriptions, videos, and images—is the property of B&B Group LLC, dba Elite Recovery Supply, or its content suppliers, and is protected under U.S. copyright and trademark laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes.

You may not copy, reproduce, sell, distribute, or exploit any portion of our Website or its content without prior written consent.

USER CONTENT AND CONDUCT

User Submissions

If you post, upload, or submit content (“User Content”)—such as reviews or comments—you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display that content for marketing or operational purposes.

Prohibited Content

You agree not to submit or post any User Content that:

• Is defamatory, obscene, harassing, or otherwise unlawful;
  
• Infringes upon any intellectual property or privacy rights;
  
• Contains malicious code, spam, or misleading information.
  

We reserve the right to remove or restrict any content that violates these Terms or applicable law.

PROHIBITED ACTIVITIES

You agree not to:

• Use our Website for any unlawful or fraudulent purpose;
  
• Attempt to gain unauthorized access to any part of our Website or systems;
  
• Interfere with the security, functionality, or performance of the Website;
  
• Misrepresent your identity or impersonate another user;
  
• Engage in resale or commercial use of our products or materials without authorization.
  

Violation of these rules may result in immediate termination of your access to our services.

DISCLAIMERS AND WARRANTIES

Our Website and products are provided “as is” and “as available.”

We make no representations or warranties, express or implied, regarding:

• The accuracy, completeness, or reliability of any information or content on our Website;
  
• The suitability or fitness of any product for a specific purpose;
  
• Uninterrupted or error-free operation of the Website.
  

We expressly disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, B&B Group LLC, dba Elite Recovery Supply, and its affiliates, employees, and agents shall not be liable for any:

• Indirect, incidental, or consequential damages;
  
• Loss of profits, data, or business opportunities;
  
• Damages resulting from unauthorized access to or use of your personal data;
  
• Issues arising from third-party service providers or shipping carriers.
  

Our total liability for any claim arising under these Terms shall not exceed the amount paid by you for the product in question.

INDEMNIFICATION

You agree to indemnify and hold harmless B&B Group LLC, dba Elite Recovery Supply, its directors, officers, employees, and partners from any claims, damages, losses, or liabilities arising out of your:

• Use of our Website or services;
  
• Violation of these Terms; or
  
• Infringement of any third-party rights.
  

TERMINATION

We reserve the right to suspend or terminate your access to the Website or your account at any time, without notice, for conduct that we believe violates these Terms or applicable laws.

GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the State of Connecticut, United States, without regard to conflict of law principles.

Any disputes arising from or related to these Terms will be resolved exclusively in the state or federal courts located in Connecticut.

CHANGES TO THESE TERMS

We may update or modify these Terms of Service from time to time to reflect changes in our practices, technologies, or legal requirements.

Updates will be effective immediately upon posting on this page, with a revised Effective Date. Continued use of our Website constitutes acceptance of the updated Terms.

SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

ENTIRE AGREEMENT

These Terms, along with our related policies (Privacy, Shipping, Refund, Billing, and Disclaimer), constitute the entire agreement between you and Elite Recovery Supply and supersede all prior communications or agreements.

CONTACT INFORMATION

For questions or concerns regarding these Terms, please contact us:

Email: support@eliterecoverysupply.com
Call/Text: (475) 241-7995
Hours: Monday – Friday, 9 AM – 5 PM EST
Website: www.eliterecoverysupply.com

Business Correspondence Address:

B&B Group LLC, doing business as Elite Recovery Supply

2389 Main Street, STE 100 Glastonbury, CT 06033, USA

Please note: This is a correspondence address only. We do not operate a retail storefront or accept in-person visits at this location.

ACKNOWLEDGEMENT

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.