INTRODUCTION

Welcome to the Elite Recovery Supply Frequently Asked Questions (FAQ) page.

This page provides clear information about our products, orders, shipping, returns, and general policies. If you need more help, our support team is available by email or phone.

Contact us at support@eliterecoverysupply.com or text/call +1 (475) 241-7995 during business hours.

🏋️ Products & Use

What types of recovery products do you sell?

We offer curated athletic recovery tools such as massage chairs, hot tubs, ice and heat therapy systems, and mobility devices. Every product is selected for quality, reliability, and user safety.

How do I know which product is right for me?

Each product page includes detailed specifications, intended uses, and suitability for different training styles. If you’re uncertain, contact our support team for general guidance on selecting the right product for your goals.

Important: We do not provide medical or therapeutic advice. For injury recovery or medical concerns, please consult a qualified healthcare professional before using any product.

Do your products help with injury recovery?

Our tools are designed to promote general muscle relaxation, comfort, and post-training recovery. They are not medical devices and are not intended to diagnose, treat, or prevent any medical condition. Always follow your healthcare provider’s guidance for injury treatment.

Are your products used by professionals?

Yes. Our equipment is popular with athletes, clinics, and training facilities across the U.S.

🚚 Orders & Shipping

How long will it take to get my order?

• Processing Time: 1–3 business days
  
• Standard Shipping: 3–7 business days

White-Glove option available (7–14 business days). Some variants ship from the manufacturer; estimated delivery 3–5 weeks. See Shipping Policy.

You’ll receive an email confirmation and tracking details once your order ships.

Do you offer in-room delivery or assembly?

Yes. For larger items such as massage chairs and recovery tables, we offer White Glove Delivery, which includes in-room setup, light assembly, and packaging removal. Availability and pricing vary by location.

Do you ship to PO Boxes or military addresses?

Unfortunately, give the oversized nature of most of our products, they require a physical street address. If delivery restrictions apply, we’ll contact you to arrange an alternative.

💳 Payments & Checkout

What payment methods do you accept?

We accept:

• Visa, MasterCard, American Express, Discover
  
• Apple Pay
  
• Shop Pay (with installment plans)
  
• Affirm (for flexible financing)
  

All payments are processed securely in USD through Shopify Payments and our verified financing partners.

Will I be charged sales tax?

Yes. Applicable sales tax is calculated at checkout based on your shipping address and local tax regulations.

Is my payment secure?

Yes. All transactions are encrypted and processed through PCI-compliant gateways to ensure your information remains protected.

🔁 Returns & Refunds

Can I return an item?

We accept returns on most unused, unopened items within 30 days of delivery. Items must be in original packaging and pre-authorized via email before return. Certain products are final sale and are noted on their product pages.

Do I have to pay return shipping?

Unless your item arrives defective, damaged, or incorrect, return shipping costs are the responsibility of the customer. For high-value items, we recommend using a trackable shipping method.

How do I start a return?

Email support@eliterecoverysupply.com with your order number, reason for return, and photos (if applicable). Our team will provide a return authorization and instructions.

🧾 Order Issues

What should I do if my order arrives damaged or incorrect?

Contact us within 5 days of delivery and include clear photos of the issue along with your order number. We’ll promptly arrange a replacement or correction at no cost to you.

Can I cancel or change my order?

We can process cancellations or changes within 1 hour of purchase, provided the order hasn’t been shipped or processed. Once shipped, changes may require a standard return per our Refund Policy.

🔒 Privacy & Security

Is my personal information safe?

Yes. We follow strict data-protection practices and never sell or misuse customer information. For details, please review our Privacy Policy.

Do you use cookies or tracking tools?

Yes. We use cookies and analytics to improve performance and user experience. You may adjust cookie preferences in your browser settings. For full details, see our Cookie Policy.

📦 Other Questions

Do you offer bulk or team orders?

Yes! We work with gyms, teams, clinics, and recovery facilities nationwide. For quotes or custom packages, contact support@eliterecoverysupply.com.

Do you offer gift cards?

Digital gift cards are coming soon! Join our newsletter to be notified when they’re available.

NEED MORE HELP?

Our team is here for you.

Email support@eliterecoverysupply.com or text/call +1 (475) 241-7995.

Hours: Monday – Friday, 9 AM – 5 PM EST.

DISCLAIMER NOTICE

All information provided on this Site and in these FAQs is for general informational purposes only. Products are intended for personal wellness, comfort, and athletic recovery and are not medical devices.

Nothing on this Site should be interpreted as medical advice or a substitute for consultation with a licensed healthcare provider. Always seek professional medical guidance for injury, pain, or health concerns.

Use of this Site and its content is subject to our Terms of Service, Disclaimer Policy, and Billing Terms and Conditions.