Welcome to the Elite Recovery Supply FAQ page. Below you’ll find answers to common questions about our products, ordering process, returns, shipping, and more. If you still need help, reach out to us at support@eliterecoverysupply.com—we’re here to assist.

🏋️ Product & Use

What kind of recovery products do you sell?

We specialize in premium athletic recovery tools—massage guns, compression boots, ice and heat therapy systems, mobility tools, and more. Everything we carry is handpicked by former athletes and designed to support serious performance and recovery.

How do I know which product is right for me?

Each product page includes detailed specs, use cases, and ideal user types. Still unsure? Contact us—we’ll help match you with the right gear based on your training style, goals, and budget.

Do your products help with injury recovery?

Many of our tools are commonly used by physical therapists and trainers to aid recovery, reduce soreness, and increase circulation. However, we do not offer medical advice—please consult a healthcare provider if you’re treating an injury or medical condition.

Are your products used by professionals?

Yes. Our equipment is trusted by pro athletes, physical therapists, collegiate training rooms, and recovery centers across the U.S.

🚚 Orders & Shipping

How long will it take to get my order?

• Processing Time: 1–3 business days
  
• Standard Shipping: 3–7 business days
  
• Expedited & Overnight Shipping: Available at checkout
  You’ll receive tracking information via email once your order ships.
  
  

Do you offer in-room delivery or assembly?

Yes! For larger items like massage chairs and recovery tables, we offer White Glove Delivery: in-room setup, unboxing, light assembly, and packaging removal. Availability and pricing vary by region and product.

Do you ship to PO Boxes or military addresses?

Some oversized items cannot be delivered to PO Boxes or APO/FPO addresses. We’ll contact you if there’s an issue with your shipping address.

💳 Payments & Checkout

What payment methods do you accept?

We accept:

• Visa, MasterCard, American Express, Discover
  
• PayPal
  
• Apple Pay
  
• Shop Pay (with Installment Plans available)
  
  

All payments are processed securely in USD through Shopify Payments or PayPal.

Will I be charged sales tax?

Yes, applicable sales tax is calculated at checkout based on your shipping address and local tax laws.

Is my payment secure?

Absolutely. We use encrypted, PCI-compliant processors (Shopify and PayPal) to ensure your data stays protected.

🔁 Returns & Refunds

Can I return an item?

We accept returns on most unused, unopened items within 30 days of delivery. All returns must be authorized via email first. Some items (e.g., clearance or customized equipment) are final sale.

Do I have to pay return shipping?

Unless your item is defective, incorrect, or damaged, return shipping is the customer’s responsibility. We recommend trackable shipping for high-value items.

Will I be charged a restocking fee?

Some large or specialty items may be subject to a 15% restocking fee. This will be clearly stated on the product page or during your return process.

How do I start a return?

Email us at support@eliterecoverysupply.com with your order number, reason for return, and photos if applicable. We’ll walk you through the next steps.

🧾 Order Issues

What should I do if my order arrives damaged or wrong?

Contact us within 5 days of delivery. Send clear photos and your order number—we’ll make it right quickly and cover any necessary replacement costs.

Can I cancel or change my order?

We can accommodate cancellations or edits within 1 hour of ordering, as long as your order hasn’t been processed or shipped yet. After that, it may need to be returned according to our Refund Policy.

🔒 Privacy & Security

Is my personal information safe?

Yes. We follow industry-standard data protection practices and do not sell or share your personal info. For more, see our Privacy Policy.

Do you use cookies or track users?

Yes, we use cookies and analytics to improve your experience. You can adjust your browser settings or opt out via third-party platforms like Google Ads or Facebook.

📦 Other Questions

Do you offer bulk or team orders?

Yes! We love working with gyms, teams, clinics, and training centers. Reach out for quotes and custom recovery packages at support@eliterecoverysupply.com.

Do you offer gift cards?

We’re working on it! Sign up for our newsletter to be notified when digital gift cards are available.

Still have questions?
We’re here for you—email support@eliterecoverysupply.com, and we’ll get back to you within 1–2 business days.